Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service", or "Agreement") carefully before using the Operalta platform (the "Service", "Platform") operated by Operalta Inc. ("Operalta", "we", "us", or "our").

By accessing or using the Service, you ("User", "you", or "your") agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Service Description

1.1 What Operalta Does

Operalta is a SaaS platform that provides AI-powered productivity and knowledge management tools for businesses. The Service includes:

• AI Conversations: Natural language interaction with large language models for business guidance and analysis.
• Knowledge Management: Tools to organize, retrieve, and build upon business information over time.
• Research Tools: Automated information gathering and synthesis from publicly available sources.
• Reporting: AI-assisted generation of business documents and summaries.
• Document Analysis: Upload and AI-powered processing of business documents and files.
• Collaboration: Multi-user workspaces with role-based access controls.
• Background Processing: Asynchronous task execution for resource-intensive operations.

1.2 What Operalta Does NOT Do

Operalta explicitly does NOT:

• Provide financial, investment, legal, tax, accounting, or other professional advice (see Disclaimers above)
• Guarantee accuracy, completeness, or reliability of AI-generated content
• Replace professional judgment, expert consultation, or human oversight
• Guarantee job completion times or service availability (best-effort basis, no SLA unless Enterprise tier)
• Provide data backup or disaster recovery services (you are responsible for exporting your data)
• Prevent data loss from user actions (deletions are permanent after 30-day window)
• Create regulatory filings or compliance documents (outputs are for internal use only)
• Train AI models on your data for use by other customers (your data remains private)

1.3 Service Availability

Operalta operates on a best-effort basis. We target 99% uptime but do not guarantee specific service levels unless you have an Enterprise tier agreement with a custom SLA. The Service may be unavailable due to maintenance, updates, third-party provider outages, or other factors beyond our control. We will provide advance notice of scheduled maintenance when possible.

2. Eligibility & Account Creation

2.1 Eligibility

To use Operalta, you must:

• Be at least 18 years old
• Be authorized to represent your company (if creating a company account)
• Provide accurate, complete, and current information during registration
• Comply with all applicable laws and regulations in your jurisdiction

By creating an account, you represent and warrant that you meet these eligibility requirements.

2.2 Account Registration

When you create an account, you must:

• Provide accurate, complete, and current information (name, email, company details)
• Maintain the security of your account credentials (password, session tokens)
• Promptly update your account information if it changes
• Notify us immediately of any unauthorized access or security breach

Failure to comply with these requirements constitutes a breach of these Terms and may result in immediate termination of your account.

2.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account (including actions by team members you invite)
• Notifying us immediately if you suspect unauthorized access

Operalta will never ask for your password via email or phone. We implement security measures (encryption, rate limiting, row-level security) but cannot guarantee absolute security. You acknowledge that internet transmission is never 100% secure.

3. Subscription & Billing

3.1 Pricing

Operalta offers subscription-based access to the Service. Current pricing and available tiers are communicated during the onboarding process or upon request. Pricing may vary based on features, usage levels, and support options.

3.2 Trial Period

New customers may receive a trial period to evaluate the Service. Trial terms, duration, and any usage limitations will be communicated at sign-up. At the end of the trial, continued access requires a paid subscription unless otherwise agreed.

3.3 Payment Terms

Subscriptions are billed in advance according to the agreed billing cycle. Payment is processed via secure third-party payment processors. By subscribing, you authorize Operalta to charge your payment method on a recurring basis. You are responsible for maintaining valid payment information.

3.4 Auto-Renewal & Cancellation

Subscriptions automatically renew unless cancelled. You may cancel at any time via the account settings page. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods or unused features. Upon cancellation, you will retain access until the end of your paid period.

3.5 Refund Policy

All sales are final. Refunds may be issued at our sole discretion in cases of billing errors, prolonged service outages, or exceptional circumstances.

3.6 Price Changes

Operalta reserves the right to change pricing at any time. We will provide advance notice of price changes via email. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

4. Your Data & Content

4.1 Data Ownership

You own your data.

All content you create, upload, or store in Operalta—including conversations, decisions, hypotheses, experiments, blockers, company context, metrics, reports, files, and annotations—remains your exclusive property. Operalta claims no intellectual property rights, title, or ownership over your data.

4.2 License Grant to Operalta

By using the Service, you grant Operalta a limited, non-exclusive, worldwide, royalty-free license to:

• Process, store, and display your data solely for the purpose of providing the Service to you
• Transmit your data to third-party AI providers and model routes, including Claude Sonnet and selected Mistral models, for processing
• Transmit your data to managed infrastructure and delivery providers for hosting, storage, and network protection
• Transmit search queries to third-party intelligence providers for market research features

This license terminates when your account and customer data are deleted in accordance with the applicable deletion workflow, backup retention rules, valid legal holds, and our Privacy Policy.

4.3 No Training on Customer Data

We will never sell your data or use it to train AI models for other customers.

Your data is processed by approved third-party AI providers under Data Processing Agreements (DPAs) or provider terms that prohibit training on customer data. Retention and logging behavior follow the applicable provider terms, DPAs, and configured settings.

4.4 User Warranties

You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to upload and use all content you provide
• Your content does not infringe, violate, or misappropriate any third-party intellectual property, privacy, or other rights
• Your content does not contain malicious code, viruses, malware, or other harmful components
• Your content complies with all applicable laws and regulations

You are solely responsible for your content. Operalta is not responsible for content uploaded by users.

4.5 Prohibited Content

You may not upload or share content that:

• Is illegal, fraudulent, defamatory, obscene, or harassing
• Infringes intellectual property rights (copyrights, trademarks, patents, trade secrets)
• Contains personal data of third parties without consent (unless lawfully obtained)
• Contains malicious code, viruses, or attempts to breach security
• Impersonates others or includes false or misleading information
• Violates export control, sanctions, or other regulatory restrictions

Operalta reserves the right to remove prohibited content and suspend or terminate accounts that violate this policy.

4.6 Data Retention

Active Accounts: Your data is retained while your account remains active, subject to documented retention schedules and the product controls available to you.

Deleted Accounts: When you request deletion, export access, account deletion timing, backup treatment, and any extended retention are handled in accordance with the Privacy Policy, Security Terms, applicable law, and any valid legal hold. Certain compliance and security logs may be retained longer where legally required.

Third-Party Deletion: Data sent to approved AI, search, delivery, transcription, or communications providers is retained only as permitted by their applicable terms, DPAs, or configured settings. Operalta cannot guarantee deletion beyond what those providers contractually commit to.

4.7 Data Export (Portability)

You may export your data at any time via the account settings page in JSON or CSV format. Exports include:

• Conversations (messages, roles, timestamps)
• Streams (decisions, hypotheses, experiments, blockers, taxonomy tags)
• Reports (board reports, investor updates, intelligence briefings)
• Company context and metrics
• Files and attachments (via signed download URLs)

4.8 Analytics & Telemetry

We use first-party analytics to understand product usage and improve the Service. This may include aggregated page views, feature usage, device and browser metadata, and approximate location derived from IP address. We use a processing provider for this telemetry. We do not sell analytics data to third parties.

We recommend exporting your data regularly as a backup. Operalta is not responsible for data loss.

5. AI Processing & Third-Party Services

5.1 AI Models & Processing Providers

Operalta uses approved third-party AI providers to process your data:

• Anthropic Claude family models (including the latest Sonnet route): Primary conversational, memory, and generation workloads. Depending on configuration, processing may involve the United States.
• Managed model routes: Selected regional inference paths are used for specific workloads. Invocation logging is disabled where configured, and providers may retain limited metadata for billing, security, and abuse prevention under their terms.
• Additional approved model families: Selected Mistral, Google Gemini, and Bedrock-routed open models may be used for optional or workspace-specific workflows, including EU-focused processing paths.

AI Processing Terms: By using Operalta, you consent to your data being transmitted to and processed by these third-party AI providers. Applicable provider terms and DPAs are available on request.

5.2 Intelligence & Search Providers

Market intelligence features use third-party search and intelligence providers:

• Primary search provider: Structured search results for market intelligence briefings. Depending on the provider path, processing may involve the United States.
• Fallback search provider: AI-assisted search and summarization when the primary path is unavailable.

Third-party data may be inaccurate, incomplete, outdated, or subject to copyright restrictions (see Disclaimers). Operalta is not liable for third-party data quality.

5.3 Infrastructure Providers

Operalta relies on managed infrastructure providers for delivery, storage, and security controls:

• Hosting & delivery: Edge runtime, server-side execution, CDN, and network protection. Some routing metadata may transit through multiple regions depending on the path.
• Primary data infrastructure: Database, authentication, and file storage with customer data currently stored in eu-central-2 (Zurich, Switzerland). Additional supported regions may be introduced over time.
• Rate limiting & caching: Managed infrastructure for abuse prevention and performance.
• Perimeter security: CDN, web application firewall, and DDoS protection.

5.4 Payment Processor

Payment processing is handled by a PCI-DSS compliant payment processor. Operalta does not store your full credit card information. Applicable processor terms are presented through the billing flow and are available on request.

5.5 Right to Change Providers

Operalta reserves the right to change third-party providers or data processing regions at any time to ensure service quality, continuity, compliance, and cost-effectiveness.

We will provide advance notice of material changes to sub-processors (AI providers, infrastructure providers) via email. Current sub-processor information is available on request through privacy@operalta.com.

If you object to a new sub-processor, you may terminate your account within 30 days of the notice. Continued use of the Service after the notice period constitutes acceptance of the new sub-processor.

5.6 Future Integrations

Optional integrations (user-enabled only, not active by default):

• Notion: Bi-directional document sync (250 CHF/month add-on)
• HubSpot: CRM integration (250 CHF/month add-on)
• Jira: Issue tracking sync (250 CHF/month add-on)
• Slack: Team notifications and commands (Series C tier)
• Microsoft Teams: Team notifications and commands (Series C tier)

By enabling an integration, you authorize Operalta to share relevant data with that third-party service according to their terms and privacy policies. You may disable integrations at any time.